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Frequently Asked Questions
General
Who is Night Sky Bookings?
I have a complaint - who should I contact?
What will you do with the personal details that I give you?
Where can I find specialist resorts - adults only / dog friendly / students allowed / campfires allowed etc.?
Payments
Can I use a debit card for my booking?
How do I book a campsite without a card?
Does the resort need a prepayment or deposit?
Can I pay with Maestro?
Can I pay in a foreign currency?
Bookings
How do I know that my booking information is secure?
How can I make a group booking?
Can I arrive late at the accommodation?
There's a problem with a resort I've booked - who should I contact?
I did not receive a confirmation email after I booked - what should I do?
How will I know that my booking is confirmed, and my payment is received?
How does Night Sky Bookings help avoid double bookings?
What happens after I book my vacation? Will I hear from the resort where I am staying or from Night Sky Bookings?
What time can I arrive and check into my accommodation?
I need a highchair / crib / awning / pup tent / extra car. Where can I add these?
Do you charge a reservation fee?
How can I book adjacent sites?
How can I see how much a site costs?
Cancellation or changing a booking
How do I cancel my booking?
How much of a refund will I get if I cancel?
How long does it take to receive my refund?
How do I amend my booking?